The order flow
What happens after the scan.
Eight steps from the nightstand to the folio. Each one is labelled with who is looking at it, and shows the screen that person actually sees.
Guest
Scan the card by the bed
A printed card sits on the nightstand. The guest points a phone camera at it and the storefront opens in the browser they already have. No download, no account, no password to invent at eleven at night.
One code per room, or one for the whole property. Your logo sits in the middle of it.
Room 204
The Oaklander
Scan for anything you need
Guest
Browse your market
The storefront carries your name, your colours, your photography and your prices. Guests see the hotel, and nothing about us appears anywhere on the page.
Three layouts to pick from. The product mix is yours to set and change whenever you want.
In-room ordering
The Oaklander
Delivering to room 204Cold drinks
Guest
Add to the bag, say where
The room number is the only thing anyone asks for. Tax is calculated at the rate you set, and any promo code you are running comes off before it.
Your order
Guest
Charge it to the room
Room charge is the default, and it is what most guests pick. Card is there for the ones who want it, and those payments settle directly to the hotel. We are never in the middle of your money.
Card is optional. A property can run on room charge alone and many do.
Charge to my room
Added to your folio at checkout
Pay by card
Settles to the hotel
The handoff
Everything above happens on the guest's own phone. Everything below happens in a browser tab at your desk. Neither side installs anything.
Front desk
The order lands, loudly
It appears on the live board within seconds, and a chime repeats until somebody acknowledges it. An email goes to the desk at the same time, so a closed browser tab never costs you an order.
Set delivery hours per day. Outside them the storefront tells the guest when it reopens rather than taking an order nobody is there to fill.
Room 204 · 10:42 pm · $14.44
- 2 × Still water
- 1 × Sea salt crisps
- 1 × Cola
Front desk
Move it along
Accept it, pull the items, walk them up, mark it delivered. Each change is one tap, and the guest's confirmation page follows along without anybody having to call the room.
Front desk
Post the charge
Staff post to the folio in the system they already use, the same motion as any other incidental. The board keeps a count of orders that have not been posted yet, so nothing gets lost at shift change.
This is why a property can go live in days. Direct posting into the PMS is available later for properties that want it.
Your PMS · folio, room 204
2 orders still unposted this shift
Manager
It shows up in the numbers
Revenue by category, by day and by hour. Which items move and which never do. How many guests who scanned the card went on to order, which is the number that tells you whether the cards are in the right place.
Groups running several properties get the same view rolled up across all of them.
The short version
Who sees what
Three people touch an order, and each of them gets one thing to look at.
The guest
A web page, and then a door knock
They scan, order, and get a confirmation that updates itself.
- Your storefront, on their own phone
- A live confirmation page, no refresh needed
- The charge on their folio at checkout
Your team
One board, open all shift
A browser tab on whatever machine is already at the desk.
- New orders with a chime that keeps going
- One tap per status change
- A running count of unposted charges
The manager
What it earned, and what to stock
Checked in the morning, not watched all night.
- Revenue by category, day and hour
- Scan-to-order rate per property
- A weekly summary by email
What the flow never asks for
- No app, either side. The guest uses their camera and a browser. Your team uses a browser tab.
- No guest account. Nobody signs up, picks a password or gets an onboarding email.
- No integration to start. Staff post the charge in the system they already use, which is why launch takes days.
- No hardware. Nothing gets mounted on a wall or plugged in behind the desk.
Next
Easier to watch than to read.
A walkthrough runs about twenty minutes on a call, using a real property with real products in it. Bring whoever runs the front desk.